Terms & conditions

Last updated: 1 September 2026

Bookings and payment

A booking is confirmed when you approve the written day-by-day plan and pay the deposit stated in it. The balance is due before the trip starts, on the schedule shown in your plan. Prices state clearly what they include and exclude; fuel, tolls, and most meals stay in your hands unless your plan says otherwise.

Cancellations and refunds

Plans change; roads change more. If you cancel well before departure, we refund what we can recover from stays and operators — the exact schedule of charges appears in your written plan, because it varies by route and season. If we cancel a departure for safety or logistics reasons and can't offer dates that work for you, you receive a full refund. High-altitude routes carry stricter cut-offs, stated up front, because camps and permits there are paid early and are non-recoverable.

On the road

When you drive your own vehicle, you are the driver in law and in fact: licence, insurance, and traffic rules are your responsibility, and our route book is guidance, not instruction. Vehicles we arrange are insured and maintained; a walk-around inspection with the crew before departure records their condition. On supported routes you agree to follow the crew's safety calls — including altitude and weather decisions — even when they cost a day.

Route changes

Mountain roads close, ferries stop for weather, and festivals move traffic in ways no plan survives. We may adjust the day-by-day routing to keep the trip safe and worthwhile; where a change meaningfully reduces what you paid for, we make it right with a partial refund or an agreed alternative.

Travel insurance

Travel insurance covering medical evacuation is required on the Manali–Leh journey and strongly recommended everywhere else. We will ask for proof of it before a high-altitude departure.